Shawcross Furniture is a Family run business and has been for over 45 years
Received my beautiful table and chairs good quality really pleased with them. The delivery drivers were really nice quick and efficient.
AVOID AT ALL COST!!! Worst Customer Service i've ever received. I am appalled and gutted by the services received from this company. So bad, I feel the need to leave this review and prevent other customers from similar experience.
I purchased a dining table set which was set to be delivered today between 11am - 2pm. As i had not heard from the driver by 2pm, i contacted their office and was told the driver will be in touch.
I was finally contacted at 4:45pm to be informed that my delivery will be arriving between 6-6:30pm. When I questioned why I wasn't notified of the late delivery, I was told it was the driver's job to do so, the driver on the other hand claimed it was the admin/office staff error to having given a 2pm delivery, as his delivery list was showing my slot as 4pm - no remorse or accountability from anyone there.
To make matters worse, when I mentioned this will be reflected in my online review, Steve basically said to me "you don't deserve our furniture, I will cancel the order and refund your money". Yes, he said that 'word for word' with such sheer arrogance.
My entire day wasted waiting around for them and in the end, such repugnant statement was uttered by who I can only guess is the owner of the business.
So, if you are looking to transact with a company who values your hard-earned money, and will treat you with professional courtesy, then AVOID SHAWCROSS FURNITURE.
I have attached a photo of the delivery confirmation text received from them.
Cannot recommend Shawcross enough. Amazing customer service very personal called and tx with details and kept up to date with everything. Even upgraded my style of chairs for free. Delivery guys were amazing very friend and I felt very comfortable. They offer a service of putting furniture together for a small fee and very worth it. My furniture is stunning even out ways the 3am deliver 😂 perfect all round. Will be shopping with them again. Thank you x
I have never ordered furniture online but came across Shawcross Furniture on the 'Tinternet!
I ordered 4 beautiful grey bar stools, the communication received from Shawcross regarding delivery was brilliant, really happy.
I received my stools, the packaging was fantastic, you really look after our orders during transit, easy to assemble (Well, it was for me watching my husband!)
with full instructions provided.
I have recommended Shawcross to my friend who I think has now purchased a dining room table and chairs.
I am now looking at ordering more furniture via Shawcross it's my new go-to....
The Facebook videos are really great on your page, they bring to life the people and characters behind the orders
Really happy, thank you Shawcross for bringing fabulous deals and furniture to our homes x
A Happy Customer x
Great mattress 👌
Great service 👏
10 ☆stars
Best sleep 😴 for weeks 😴
Thanks 👍
